WORKSHOP SERVICES

Enhancing employee performance contributes directly to business success. Treating employees as your most valuable asset is fundamental to long-term growth. Benefits include reduced turnover and hiring expenses, increased customer satisfaction and improved morale.

Training and development are essential for attracting and retaining best-in-class employees. However, maintaining full-time training staff is expensive. Lighthouse Coaching Services can help. Just as a traditional lighthouse assists vessels in need, our workshops will give your company and it's employees the tools needed to navigate the often rocky business marketplace.

Bring out the best in people with Lighthouse Coaching Services; we will supplement your internal training effort. Workshops are conducted on-site, saving the cost of travel and extended downtime. We tailor workshops to your specific needs, saving training time and unnecessary expense.

Negotiations The process of negotiation is taught and reinforced throughout the workshop as each participant prepares and conducts a negotiation session. The focus of the workshop is developing a win-win mindset.

Skills learned include: planning, relationship building, discovering needs, bargaining and reaching agreement.

Understanding Your Value Participants renew their appreciation of the products, programs and services provided by your company. Each person will identify the features of your company, their specific work unit and themselves personally. Participants then work in a team activity to convert those features into customer benefits. Participants gain a high level of respect for your company and themselves while learning to communicate those identified strengths to your customers.

Sales Skills Participants receive basic sales skills training. The focus is on setting a positive tone, uncovering needs and securing commitment.

New skills include: active listening, questioning, gaining agreement, handling objections, setting goals and planning.

People Management These facilitated management workshops are designed to reduce internal stress points. Each manager will address specific issues or problems within their department and the company as a whole.

Behaviors and skills addressed include: communication, coaching versus managing, favoritism, interviewing, planning, professional development and teamwork.

Business Planning This workshop is designed to enable management groups to build a strategic business plan. Answers gained through the workshop will be:

* Where are we going?

* How do we get there?

* How do we know when we've arrived?

The session will begin with your mission statement and will progress to developing a game plan. We will also address goal setting, based on strengths, weaknesses, opportunities and threats identified by management.